Returns & Exchanges

At Rogue Wave Coffee Co, we want you to love your brew, but due to the perishable nature of roasted coffee, we cannot accept returns on beans. For equipment and accessories, we offer a 30-day return window for items in their original, unused packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is non-perishable hardware or merchandise and remains in its original, unopened packaging within 30 days of delivery.

• 2.
  Contact Support

  Email our team at support@roguewavecoffee.ca with your order number and a brief explanation of why you wish to return the item.

• 3.
  Secure Packaging

  Once authorized, pack the item securely in a shipping box to prevent damage during transit, including a copy of your packing slip.

• 4.
  Ship and Refund

  Mail the package to our Edmonton roastery; once inspected, we will issue a refund to your original payment method minus shipping costs.